We will do everything to give you the best shopping experience you have had. Our Returns, Exchange and Refund policies are written in the best of interest for our esteemed customers.
We would further request you to read our policies for specific merchandise you may wish to buy.
What can I return or exchange?
We happily take returns and exchange merchandise purchased in case of size issues ONLY. All related returns due to size issues need to be reported within 48 hours from the date of delivery and article must be returned within 14 days from the date of delivery. Please read our detailed guidelines below for hassle free Return & Exchange.
– Returned merchandise should be sent in the original condition. Used merchandise will not be sent back again and will disable any further exchange or returns.
– The original packaging of the ordered merchandise should be intact and in sale-able condition.
– Three Piece Company reserves the right to do a thorough quality check of the product to ensure it is resalable and eligible for exchange.
– The exchange is subject to availability of the ordered product. We would request you to inform us within 48-hours. In case the exchange is unavailable, you may take another merchandise of same or higher value or request us for a store credit. No other form of refund will be issued.
– The package must be sealed appropriately to ensure the safety of the product while in transit
– The address label on the package must be affixed properly
– Three Piece Company will not be responsible if a product is lost or damaged in transit due to inappropriate packaging
– Please note, that we designed each box to deliver your shipment in immaculate condition. To ensure that the Return you send to us is safe and secure, we have designed the box to bring back the merchandise in the same condition. Furthermore, this ensures that the purchase you return to us is safe and secure and reaches us without any tampering from any other third party.
– Exchange request can be entertained only ONCE. Most of the merchandise we sell are manufacture & create on demand. If you are not sure about your size, please contact us or refer to our size guidelines before placing your order. We hold the rights to not accept any returns / exchanges from customers who will abuse the above Return and Exchange policy.
Returning or exchanging for reasons other than product defect is a privilege offered to the customers. If any customer is found to be abusing this privilege, then we hold the right to not accept any returns / exchanges from such customers. Please do care about the following for hassle free returns and exchange:
- Merchandise with tags removed.
- Merchandise that smell of cigarette smoke, body odour or perfume.
- Merchandise that have lotion or body glitter on them.
- Merchandise that have human & animal/pet hair on them.
- Merchandise that are soiled or stained.
- Merchandise not returned in original packaging.
Sale or Clearance Items
Customers can not return a clearance sale item due to dislike, quality, sizing, or colour change. It is a final Sale.
The above items that are not eligible for returns and will be returned to the customer at the customer’s expense.
Your satisfaction is our number one priority and we will do our best to have you as our patron for life. Our products on sale go through the same quality checks that our regular merchandise has to go through. Therefore, shop with confidence and we promise to deliver a delightful experience!
If you want to modify your order and have not hit the place your order button, you can remove items from your cart and make any changes necessary. Once you?ve hit the order button, your order has gone through. If you want to make a change in your order, you can inform us with changes to your order within 24 hours on [email protected]
Once the order gets confirmed, it means they are already in the workshop, stitched or ready to ship, we may not be able to make any changes to your order. We would like to tell you that we specially manufacture the merchandise post you order on threepiececompany.com or any of our partner vendors/stores. In case of cancellation due to dislike or any change of plans, Three Piece Company reserves the rights to refund or offer an exchange voucher.
We do refund in case we are unable to manufacture or ship your ordered merchandise in a stipulated time. We want you to know that we work on fast and moving inventory items available with our trusted vendors across the globe and on www.threepiececompany.com . Since our production is exclusive, it may happen that some merchandise may go back ordered into production due to limited quantities in stock with us or with our partners. We understand that you ordered it for an occasion, if it is unavailable we will always do our best to get you an extended support from our style concierge. You can write to our experienced and trained customer support team at [email protected] to give you available options in stock or similar merchandise. Make a selection from the alternatives provided and will ensure fast delivery.
If you chose to refund and place an order later, we will refund the amount in the same mode of payment used in next 5-7 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. Most refunds will be processed within 2-5 business days.
Please ask for transaction details in case it does not show up.
We use multiple shipping partners including, Fedex, India Post and Shipping Marketplaces like GetGo & Shiprocket. You can refer to their policies on their respective portals.
We ship within 48 hours of manufacturing the custom products and ready products are shipped within 24 hours of placing the order.
Please ask for Shipping & Tracking details in case it does not show up on your email automatically.